Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rinka Sama

Rinka Sama

August 28, 2025

5  out of  5
rating by Rinka Sama
"Our first car insurance purchase was an amazing experience! Huge thanks to Stephanie and her outstanding team for delivering truly exceptional service. Shout out to Ernesto—he patiently walked us through every question we had and helped us finalize the policy with care and clarity. Such a great experience overall. If you're looking for auto or personal insurance, we highly recommend this place!"
We responded:
"It was such a pleasure having you and Shuai in the office, Lin! We couldn't be happier to have you as customers 😊 Thank you for this kind review, it means a lot to us! We are here for you! "
Profile photo of dale paulson

dale paulson

August 25, 2025

5  out of  5
rating by dale paulson
"Stephanie's persistence to find a lower rate saved me the trouble of me having to shop ground. She is diligent, thorough a pleasant ."
We responded:
"It's a privilege to have you as a customer, Dale -- we don't take it lightly! Glad we could find you an option that worked for you. Thank you for putting your trust in us! "
Profile photo of Clarissa S

Clarissa S

August 22, 2025

5  out of  5
rating by Clarissa S
"Stephanie L. Was beyond helpful. I had fudged up on my coverage and she came to the rescue. She spent over 2 hours going over my coverage and trying to find me the best bang for my buck. I cannot recommend more!"
We responded:
"Amazing, Clarissa! That's exactly what we're here for! 😊 It's truly our pleasure. Thank you for this lovely review!"
Profile photo of Jose Pombo

Jose Pombo

August 20, 2025

5  out of  5
rating by Jose Pombo
"I have been working with Monica at this agency for just under a year. We have been very happy with the rates and attentiveness, so much so that 3 family members have all switched to working with this agency."
We responded:
"Jose, we are beyond honored that you would recommend us to your family 😭 We do not take that lightly! Thank you for being a customer and thank you for this wonderful review!"
Profile photo of Christopher Lopez

Christopher Lopez

August 20, 2025

5  out of  5
rating by Christopher Lopez
"Stephanie is always checking to see how she can help, and always understanding"
We responded:
"Always, Christopher 😊Happy to assist you in any way we can! Thank you for your review!"
Profile photo of Joe Ward

Joe Ward

August 19, 2025

5  out of  5
rating by Joe Ward
"Monica was absolutely amazing! She handled all of my wife and I’s questions and concerns with the utmost clarity. Highly recommend this entire team! They’ve been so good to us and easy to communicate with. 12/1”"
We responded:
"Thank you for being good to us in return, Joe! This review made our day ☺️"
Profile photo of Francisco Snachez

Francisco Snachez

August 15, 2025

5  out of  5
rating by Francisco Snachez
"Best place ever I recommend this place."
We responded:
"😎🤘 "
Profile photo of Jaime Meza

Jaime Meza

August 15, 2025

5  out of  5
rating by Jaime Meza
"Awesome Agent, Stephanie and her team have always taken good care of me and family. They will take there time to review and explain policy or answer any questions. Great staff and awesome personality. Keep up the great work."
We responded:
"Thank you so much, Jaime! These are such encouraging words 🥹 we appreciate you!"
Profile photo of A Lion

A Lion

August 15, 2025

5  out of  5
rating by A Lion
"Things have changed and now I have found new friends with finish contracts. Thank you for all you do I give the enrollment process 95/100 i considerate it an honor being protected and living as nothing is more important then family. Thanks State Farm Is grandmother approved!!"
We responded:
"Grandmother approved!! 🏆That's a real honor for us! Thank you so much for wonderful feedback. We do not take your support lightly! "
Profile photo of Tim Chow

Tim Chow

August 13, 2025

5  out of  5
rating by Tim Chow
"THE SHORT: Finally, an insurance agent who takes the time to explain things to you, looks for best solutions, and makes you feel heard and cared for. There's a reason why Stephanie Chavez's office is rated a solid 4.9 with hundreds of reviews. Restoring faith in the insurance industry, one happy client at a time! I also wanted to share a more detailed account of my experience with Stephanie's office, should it be helpful for anyone looking to work with her. COMMUNICATION & RESPONSIVENESS: I've worked with many insurance agents and their offices between personal and business, with insurance agencies both large and small, and no one has ever come CLOSE to the level of service and communication than Stephanie and her team. When working with large insurance agencies, one of the most common complaints is how difficult it is to speak with a REAL person who can help you. I love working with Stephanie's team because I know I can always reach a real person directly without navigating a huge phone tree. If they are on the other line, they have always called me back within a very timely manner...and that's very important especially if you're managing a claim! They are diligent in their follow up, communicate clearly, takes the time to LISTEN to you and always answers all of my questions so that I am 100% clear on the process and expectations. Insurance can sometimes be difficult and convoluted to navigate, and Stephanie's team makes it so much more manageable. VALUE & SERVICE: At the end of the day, you want an agent who actually provides value in the relationship. Otherwise, what's the point? Since I first became a customer, her office has helped me determine the best way to structure my policies for the most value and savings, and have always taken the time to explain how things work to me, no matter how many questions I had or how long the call took. As a business owner myself, the level of service provided by Stephanie and her team is a prime example of what authentic, genuine customer service should look and feel like. They have a customer for life. SPECIAL SHOUT OUT: Stephanie Larsen – Customer Service @ Stephanie Chavez's office. As a customer, you really want to work with an Agent who makes you feel safe, that you are not going to be taken advantage of by a big insurance company. Stephanie Larsen is an absolute pleasure to work with, and must be protected at all costs. I've had many conversations with her over the years, and despite the many questions I've had, she has always taken the time to make me feel at ease, heard, understood, and cared for. What an angel. Please give her a raise immediately."
We responded:
"TIM. WOW. 😱 Wish we could nominate this review for a Pulitzer prize! Truly, what an honor! Can't thank you enough for the time and care you took in writing this ❤ What you're describing is exactly what we aim to do everyday, so it's incredibly validating to hear that's been reflected in your experience. (Steph L thanks you for the glowing shout out as well!)"
Profile photo of Patrick Schum

Patrick Schum

August 12, 2025

5  out of  5
rating by Patrick Schum
"Always had an incredibly pleasant experience working with this team, Couldn’t recommend more!"
We responded:
"The pleasure is all ours, Patrick! 😊 Thank you for this wonderful review!"
Profile photo of Greta Spanier

Greta Spanier

August 12, 2025

5  out of  5
rating by Greta Spanier
"Setting up my own insurance for the first time Ernesto was extremely kind and patient with me, excellent customer service!"
We responded:
"Awesome, Greta! 👏 Making insurance easy and approachable for people is all we want to do 😊 Welcome to our office, and thank you so much for this kind review!"
Profile photo of Courtney New

Courtney New

August 6, 2025

5  out of  5
rating by Courtney New
"Have had a wonderful experience since moving my insurance over to Stephanie and her team. They have been responsive, friendly and helpful when exploring different coverage options. Would highly recommend this agency for your personal insurance needs!"
We responded:
"We're so happy to have you with us, Courtney! Thank you putting your trust in us - it means a lot! 😊 Thank you for the kind words!"
Profile photo of Cat Maura

Cat Maura

August 4, 2025

5  out of  5
rating by Cat Maura
"Stephanie is an absolute pleasure to work with. She’s incredibly knowledgeable, approachable, and genuinely caring. I’ve never experienced this level of support and attention from an insurance agent before—she truly sets the bar high!"
We responded:
"Cat, I'm so touched by this wonderful review! ❤ We're honored to be able to support you in all things insurance! "
Profile photo of Emiliano Castelazo

Emiliano Castelazo

August 1, 2025

5  out of  5
rating by Emiliano Castelazo
"The whole team is really nice and super attentive"
We responded:
"Thank you so much for this kind note, Emiliano! The team appreciates you, too! 😊"
Profile photo of Dorothy Nadeau

Dorothy Nadeau

July 30, 2025

5  out of  5
rating by Dorothy Nadeau
"I've been with State Farm for decades. i love working with my insurance agent and her staff. This office really cares about their customers."
We responded:
"Aw, Dorothy! We love working with you too! 🥰 Thank you so much for taking the time to leave this kind review!"
Profile photo of Colton Flint

Colton Flint

July 22, 2025

5  out of  5
rating by Colton Flint
"Stephanie has been incredibly helpful and responsive to questions and walking us through any questions."
We responded:
"Happy to help, Colton - always! 😄 Thank you for taking the time to write this lovely review, we appreciate you! "
Profile photo of Erika Flowers

Erika Flowers

July 18, 2025

5  out of  5
rating by Erika Flowers
"Amazing office…. I love everyone I speak too…super helpful. Been with this office for years."
We responded:
"Erika! 😭 the feeling is mutual! ❤ We're here for you! Thank you the kind words!"
Profile photo of Carlos Bassoco

Carlos Bassoco

July 14, 2025

5  out of  5
rating by Carlos Bassoco
"Great insurance provider never had any issues! This agent rocks would recommend 10/10"
We responded:
"This made us smile, Carlos! 😁 YOU rock!"
Profile photo of Teri Strey

Teri Strey

July 12, 2025

5  out of  5
rating by Teri Strey
"Helped me find my best fit financially for insurance during a difficult time. Thanks for finding all my alternatives and guiding me me to the right choices for me right now"
We responded:
"Teri, this is wonderful feedback ❤️ It’s so important to us to have space for these conversations with our customers. Thank you for putting your trust in us - we do not take it for granted! "
Profile photo of Bill Rodes

Bill Rodes

July 9, 2025

5  out of  5
rating by Bill Rodes
"Stephanie and Jennifer and The team have always been helpful for me. When I have a request, they answer promptly, and help me. Thanks."
We responded:
"Thank you so much for these kind words, Bill! We appreciate you! "
Profile photo of Chelsie Sanders

Chelsie Sanders

July 7, 2025

5  out of  5
rating by Chelsie Sanders
"I have been with State Farm for a couple of months now. Every time I call in or email Stephanie and the team they are always so kind and answer every question I have in detail. Service is always quick and efficient."
We responded:
"Chelsea, this is awesome to hear! Thank you for the kind words and for being a fabulous customer! 😊"
Profile photo of La Foi

La Foi

July 3, 2025

5  out of  5
rating by La Foi
"I’ve received excellent customer service from Stephanie and her team. They’re always ready to assist and help find the coverage that best suits your needs. I highly recommend them for their outstanding support"
We responded:
"It’s an absolute pleasure, La Foi! 😊 Always happy to help! Thank you for this wonderful review. We appreciate you! "
Profile photo of Cinthia Najera

Cinthia Najera

July 3, 2025

5  out of  5
rating by Cinthia Najera
"Everyone at the office has been great. Ernesto was the first to give us a call to requote the auto policy, he was very attentive. Then I had the pleasure of working with Monica who helped send over emailed quotes. And finally I spoke to Stephanie L this morning to finalize the transaction. She was very knowledgeable and tried her best to speak to my mother in Spanish. Very impressed with everyone. I love that I did not have to wait for 1 person to get this taken care of. Everyone was on the same page. Thank You All."
We responded:
"Wow, Cinthia, you got a whole team effort! 😄 So happy to hear that you and your mother have both had positive experiences. It’s truly a privilege to assist you and your family ❤️ We appreciate your business!"
Profile photo of Damian Borquez

Damian Borquez

June 26, 2025

5  out of  5
rating by Damian Borquez
"Was helpful and quick, the best"
We responded:
"High five for 5 stars! 🖐️😎 Thank you, Damian! "